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New Course: Decoding Workplace Complexity with Systems Thinking & Modelling


“Whatever failures I have known, whatever errors I have committed, whatever follies I have witnessed in public and private life, have been the consequences of action without thought.”Bernard Baruch


The greatest challenge faced by any professional today and into the future lies in the increasing complexity in our day-to-day work. When we act hastily without a clear understanding about the complexity of our problems, we create unintended consequences that will often amplify our problems instead of solving them.

Systems thinking is a management discipline that has its origin from MIT since 1950s aimed at educating people on how to deal with complex system. Many systems thinking techniques, such as Iceberg model, behaviour over time graphs, casual loop and stock and flow, have been demonstrated consistently as proven approaches in understanding and managing the nonlinear behaviour of complex systems (in business, IT, healthcare, society and etc) over time. This understanding allows us to identify key leverage points where we can design effective actions/strategies to address complex problems generated by the complex system.

This course is designed specially to equip professional with the knowledge and skills on system thinking and modelling. Using proven collaborative learning, purpose-driven learning and peer instruction approaches, learners, who have little or no prior knowledge about systems thinking and modelling, can expect to incrementally acquire the skills and knowledge in this course, while at the same time having fun learning.

The course will also include a series of modelling activities using Vensim specially designed to challenge the learners to model their complex problems at work so that effective policy/action can be designed to address them.


Learning Outcome

Upon completion and through active participation in this course, learners will be able to:

  1. Describe the importance of applying systems perspective into their day-to-day work challenges
  2. Discuss day-to-day work challenges from systems perspective
  3. Construct mental models on current challenges using causal loop diagrams (CLD) & behaviour over time graphs (BoT)
  4. Translate CLD into quantitative models in the form of Stock and Flow Diagrams (SFD) using computation tools like Vensim
  5. Perform what-if analysis on the SFDs to identify key policy levers in the system
  6. Design and implement effective actions/strategies on the SFDs to address the identified challenges
  7. Collaborate effectively with peers to analyse and discuss the impacts and effects of challenge using systems thinking and modelling.

Click here for details.

New Course: Lean IT: Making IT more effective



Lean IT is the extension of the widely embraced Lean process excellence principles and methods to the development and management of IT product and services. Interest in Lean IT has grown rapidly. More and more CIOs have realised there are significant benefits that Lean IT can bring to their organizations to reach the place of ‘better, faster, cheaper’. This course answers questions like, what exactly is Lean IT and how can CIOs leverage it.

Simple yet powerful Lean tools and methods to improve the performance of business processes in any IT organization are introduced to participants. These tools and methods allow processes to be re-engineered and improvements to be made often without any need for costly capital expenditures by simply eliminating wastes frequently found in IT organizations.

Software development and its related challenges continue to be a key area for most IT organizations. A paradigm shift is required to break free from the short falls of traditional waterfall method of software development. Agile Development provides the answer by incorporating several Lean tools and methods to achieve ‘better, faster, cheaper’ software development. We will provide an overview of the Agile framework and tools in this course through some hands on Agile activities.

Organizational cultural transformation will not happen without a change in the way leaders lead and the way work is done in the organization. Participants will be provided with exposure to Lean Ways of Working through experiential learning.

Finally, there is often a need to remove significant waste due to misalignment where teams in an organization don’t run together or in the same direction. This course will hence also cover Hoshin (or Direction) Management, a Lean business planning approach that is aimed at removing the waste of misalignment in organizations.

Reference to real-life deployments and cases will be highlighted throughout the course.

In this course, participants will ‘learn by doing’ – a key facet of Lean. This is the best way to learn. This class will make use of a number of activities and simulation runs to integrate the knowledge and learning of the key Lean concepts, principles and tools.

Course Objective

  • Understand how simple and yet powerful Lean Principles, Tools and Methods can be applied to resolve problems, and re-engineer business processes relevant to IT organizations
  • Learn crucial Agile Development Practices and Methods and how they help you achieve ‘better, faster, cheaper’ approach to software development
  • Gain exposure on how to transform existing organizational culture into a Lean culture through Lean Leadership and Lean Ways of Working
  • Know how to eliminate waste due to misalignment of plans and team efforts in your IT organization using Hoshin Management approach
  • A substantial portion of the class is dedicated to ‘Learn By Doing’ and you will learn about Lean IT through a number of activities and simulation runs

Click here for details.


New Course: Creating Sustainable Social Media Strategies


Marketing is no longer about the stuff you make, but the stories you tell. - Seth Godin

Have you ever wished for a silver bullet to ensure success on social media? Here’s the breaking news, there isn’t one.

BUT, while there isn’t a single path to success on social media, there are a variety of key things that every company must do to optimise their usage of social media. This training will provide you with the key principles to achieve social media success for your business.  

Is your company’s strategy on social media working today? How can you tell? What must you do next? Learn to read the tell-tale signs of social media success and position your brand optimally in front of millions of people on social media. You will be brought through the processes of social media brand building, marketing, content creation, communications, community management for Facebook, Youtube, Twitter, Instagram and more.

Get yourself up to date with growing trend of social media and see the results immediately.


Programme Objective

Upon completion of the course, participants will have the knowledge to:

  • Understand how to evaluate and optimise your company’s social media presence
  • Develop content and ads that fit your business objectives
  • Identify the pitfalls of poor social media usage and strategy
  • A clear 7-step plan to achieving success on social media

Click here for details.

Congratulations to graduates of the Master Certificate Programme on CIO Practices

Click here for details.

Cat-B SSG Funded Courses - Course Fee Funding


All Singapore Citizens

and Permanent Residents

aged 21 and above

Singapore Citizens


Aged 40 and above

Workfare Training Support



50% of course fees,

capped at $15 per hour

90% of course fees,

capped at $50 per hour

95% of course fees


90% of course fees,

capped at $50 per hour

90% of course fees,

capped at $50 per hour

95% of course fees


50% of course fees,

capped at $15 per hour

90% of course fees,

capped at $50 per hour

95% of course fees