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Mr. KWAN Choon Tuck

kwanchoontuckChoon Tuck is currently Principal Consultant in the field of IT Service Management with Vendpoint Pte Ltd and in the field of Business Continuity Management and IT Disaster Recovery with Organisation Resilience Management Pte Ltd.

Choon Tuck was head of the IS Infrastructure Services Dept of StarHub, he led a team of 70 systems engineers and DBAs to ensure high availability and resiliency of the IT Infrastructure. He was also responsible for the Software Configuration management and Release & Deployment operations of the highly dynamic telco application landscape.

He spearheaded and successfully implemented many of the key ITIL processes to improve the operational effectiveness of the IS dept. He played a key role in helping StarHub to achieve SS540 (precursor to ISO22301) Business Continuity certification in 2011.

He initiated the implementation of virtualisation technologies for both enterprise and storage systems. He was instrumental in setting up the Public Cloud platform for StarHub to host cloud-based solutions for SMEs and enterprises.

In HDB, he started as a Structural Engineer before taking up responsibilities for Corporate Process and Quality Improvements. A landmark achievement was the revamp of the Branch Office operations that set new standards for customer service in HDB. In his stint in the IT Department, he was the Head of IT Operations covering Data Centre management and also Head of Business Information Systems before becoming the Deputy CIO of the Information Services Department of 300 staff in 2003. Key achievements included contributing to the attainment of the ISO9001 for quality management and CMM Level 3 certification for software development for the whole department.

He also worked at Auckland University of Technology as a lecturer for 5 years, teaching IT Strategy, IT Management and IT Service Management for the degree and postgraduate programmes, before moving to his current IT Consultancy roles.