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Lean IT: Making IT more effective

Dates 2,3 & 4 October 2017

Lean IT is the extension of the widely embraced Lean process excellence principles and methods to the development and management of IT product and services. Interest in Lean IT has grown rapidly. More and more CIOs have realised there are significant benefits that Lean IT can bring to their organizations to reach the place of ‘better, faster, cheaper’. This course answers questions like, what exactly is Lean IT and how can CIOs leverage it.

Simple yet powerful Lean tools and methods to improve the performance of business processes in any IT organization are introduced to participants. These tools and methods allow processes to be re-engineered and improvements to be made often without any need for costly capital expenditures by simply eliminating wastes frequently found in IT organizations.

Software development and its related challenges continue to be a key area for most IT organizations. A paradigm shift is required to break free from the short falls of traditional waterfall method of software development. Agile Development provides the answer by incorporating several Lean tools and methods to achieve ‘better, faster, cheaper’ software development. We will provide an overview of the Agile framework and tools in this course through some hands on Agile activities.

Organizational cultural transformation will not happen without a change in the way leaders lead and the way work is done in the organization. Participants will be provided with exposure to Lean Ways of Working through experiential learning.

Finally, there is often a need to remove significant waste due to misalignment where teams in an organization don’t run together or in the same direction. This course will hence also cover Hoshin (or Direction) Management, a Lean business planning approach that is aimed at removing the waste of misalignment in organizations.

Reference to real-life deployments and cases will be highlighted throughout the course.

In this course, participants will ‘learn by doing’ – a key facet of Lean. This is the best way to learn. This class will make use of a number of activities and simulation runs to integrate the knowledge and learning of the key Lean concepts, principles and tools.

Course Objective

  • Understand how simple and yet powerful Lean Principles, Tools and Methods can be applied to resolve problems, and re-engineer business processes relevant to IT organizations
  • Learn crucial Agile Development Practices and Methods and how they help you achieve ‘better, faster, cheaper’ approach to software development
  • Gain exposure on how to transform existing organizational culture into a Lean culture through Lean Leadership and Lean Ways of Working
  • Know how to eliminate waste due to misalignment of plans and team efforts in your IT organization using Hoshin Management approach
  • A substantial portion of the class is dedicated to ‘Learn By Doing’ and you will learn about Lean IT through a number of activities and simulation runs

Course Outline

Lean IT and Business Process Re-engineering

 Module 1 – Why is Lean IT Important?

  • We need business processes that work!
  • The wastes that block IT related process flow
  • Where does Lean come from?
  • The outcomes of Deploying Lean 

 

 Module 2 – There is a need to see the Whole ‘Picture’

  • Introduction to Lean Principles
  • Taking on the customers view - the End-to-End Perspective                 
  • Understanding Value Stream Mapping
  • Lean A3 Problem Solving Approach

 

 Module 3 – Lean Tools to Improve Flow

  • The Batch Size and FIFO processing impacts flow 
  • Managing the Information Workspace
  • Speed up transactions by reducing Setup Time
  • Better workload balancing improves flow
  • Mistake Proofing concepts with/without use of technology

 Module 4 – Establish Pull

  • Pull and Signalling Systems
  • The use of Pull concepts in ERP software
  • Pull using triaging method
  • How to Flex IT resources to meet Demand

 Module 5 – Keep Pursuing Perfection

  • How Standard Work helps
  • The power of Visual Management
  • Deploying Team Visual Boards and Huddles
  • How Kaizens are used to drive improvements
  • Real-life Case Studies of deploying Lean

    

 

Agile Development

 Module 6 – Achieving Agility in Software Development

  • Overview of Agile project management framework
  • Agile project team organisation and roles
  • Establishing stakeholders requirements and managing change in Agile    
  • Agile tools and techniques
  • Agile Artefacts

 Lean Leadership and Lean Culture

 Module 7 – Lean Ways of Working

  • How to Go to Gemba
  • ‘Show Me’ must ‘Show Up!’
  • Go to Gemba Tips
  • Experience Go to Gemba

 Module 8 – Lean Coaching

  • Leaders Coach to Empower Employees
  • Questioning Techniques
  • Coaching Methods
  • The balance between Development and Results
  • Experiential Learning – Lean Coaching Practice

 Module 9 – Creating Alignment in the IT organisation

  • Eliminate the waste due to misalignment
  • The Critical Thinking behind Hoshin Management
  • Defining the WHAT TO DOs is not enough, we need the HOW TO DOs!
  • Hoshin Management Practice & Case Study

 

Becoming Lean

Module 10 – Managing Change and Your Next Steps

  • Measuring the Performance of the Value Stream (Leading and Lagging KPIs)
  • What do our customers really think of us and are we really closing the ‘gaps’?
  • A lot of things can be fixed without IT investments and deploying new systems!
  • Driving Change and your Next Steps
  • 3 Rounds of a Simulation and many activities are run during the course to cement in the learning points about Lean IT

Who should attend?

This course is designed for CIOs and senior IT Managers who wish to learn about Lean IT, the strategic benefits it brings, with exposure to the required cultural changes and how to go about deploying Lean IT

 

Course Fees

Course Fee   S$2,400
7% GST      S$168
Total Course Fee payable including GST    S$2,568

  

Course Leader

Mr. Robert Oh

Mr. Heng Cho Hiong


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