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Consulting Skills and Techniques

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The changing market, fluctuating demand and intense competition are forcing organizations to deliver more with less. Each tries to be cheaper, faster, better in order to differentiate themselves. As a result corporate and support functions such as IT are coming under increasing pressure to demonstrate genuine value-added contribution to business performance besides their own. For individuals involved in the IT industry, the adoption of a consultative approach to service delivery with a focus on adding value to the business is becoming essential. Similarly, external service providers such as consultants are being held more accountable for achieving goals and improving performance as well. These new demands are having a dramatic effect on how people in internal functions and external service providers must operate. By transforming IT professionals into internal consultants, organizations will help raise the professional and service levels of IT and its perceived value to the business and prepare the ground for the future where some of these services could potentially be marketed to external clients thereby changing IT from a cost centre to a revenue generator. Understanding how consultants operate also helps IT project staffs and sponsors to better manage consultant-led assignments so that there is greater synergy, partnership and closer supervision. This workshop therefore represents a worthy investment towards enhancing the competencies and capabilities of IT professionals and IT Function making them more adaptive and adaptable.

Who should attend?
Systems Analysts, Business Analysts, Network Specialists, Helpdesk Support Staffs, Project Leaders, Project Managers, CIOs and those who wish to function as effective internal consultants within their organization. Organizations which intend to leverage internal IT resources and expertise for external clients should also consider sending senior staffs to this course..

Prerequisites
Basic communication, interpersonal and process skills.

Course Fees

Discounted Course Fee   S$2,400
7% GST     S$168
Total Nett Course Fee payable including GST   S$2,568

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