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May 2020

IT Contract and Vendor Management

May 27 - May 29

In an era of increased outsourcing and continued deployment of information and communication technologies firms are realizing the importance, volume, and complexity of contractual agreements involving these information technologies (IT). However, they tend to view IT contracts as being similar to the traditional contracts for materials, supplies, construction, defense services etc. Consequently IT contract management even today continues to focus on compliance and to reduce costs. More importantly they fail to understand the unique differences between IT contracts and the…

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Machine Learning

May 28 - June 5

28, 29 May, 1 , 3 and 5 June 2020   It provides a general introduction to using various IT-driven tools, software and techniques for decision making support. The module will start off by describing the decision-making process in businesses today, including the hierarchy of decision making responsibilities. Machine Learning is not an urban myths, it is also not a scary animal that only data scientist favours. By Learning the basics of decision making process in the light of machine…

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June 2020

Modern Cyber Security Technologies for Senior Managers (SkillsFuture Series)

June 3 - June 5

This course updates senior cyber security professionals in an urgent and compact manner on all key cyber security developments, e.g. how the landscape has changed very quickly and which would be the best solution to attack the many “hot” and pressing problems that the organisation is now facing. By making sense of new trends and attack incidents that often appear confusing, it creates Eureka moments to resolve conflicting requirements with urgent deadlines via a methodology that makes the complex easy…

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Digital Media Marketing (SkillsFuture Series)

June 29 @ 1:00 pm - 5:00 pm
|Recurring Event (See all)

An event every week that begins at 1:00 pm on Monday and Friday, repeating until July 10, 2020

Dates: 29 Jun, 3, 6, & 10 Jul (1 pm - 5pm) (E-learning course) Course Objective: This course is an executive primer on digital marketing. It prepares participants with a foundational understanding of marketing in the digital age. Students will learn how marketing concepts, market analysis and consumers’ behaviour are impacted by shifting technology and media landscape. The course will cover fundamental concepts in branding, search engine, social media, storytelling, display, re-targeting and related areas. Case studies and hands on experience…

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July 2020

Digital Media Marketing (SkillsFuture Series)

July 20
|Recurring Event (See all)

An event every week that begins at 12:00 am on Monday, repeating until July 27, 2020

Course Objective: This course is an executive primer on digital marketing. It prepares participants with a foundational understanding of marketing in the digital age. Students will learn how marketing concepts, market analysis and consumers’ behaviour are impacted by shifting technology and media landscape. The course will cover fundamental concepts in branding, search engine, social media, storytelling, display, re-targeting and related areas. Case studies and hands on experience will be provided. At the end of the course, students will be better equipped…

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Enhanced Customer Acquisition and Retention: An Information-Centric Approach (SkillsFuture Series)

July 21 - July 22

Businesses turn to Customer Relationship Management (CRM) to derive information to enable them to be more effective in acquiring, growing and retaining their profitable customers. But why do more than 70 per cent of these CRM initiatives fail to meet expectations? In this workshop, participants will delve into the critical factors governing CRM success, as well as recent case studies of various CRM successes and failures. This 2-days workshop will enable participants to explore CRM and data mining of information…

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Machine Learning

July 27 - August 3

27, 28, 29, 30 July and 3 August 2020   It provides a general introduction to using various IT-driven tools, software and techniques for decision making support. The module will start off by describing the decision-making process in businesses today, including the hierarchy of decision making responsibilities. Machine Learning is not an urban myths, it is also not a scary animal that only data scientist favours. By Learning the basics of decision making process in the light of machine learning,…

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August 2020

数码营销学堂

August 17 @ 1:00 pm - August 19 @ 5:00 pm
|Recurring Event (See all)

An event every week that begins at 1:00 pm on Monday and Thursday, repeating until September 3, 2020

课程宗旨 本学堂是特别为创业者制定的数码营销课程。数码科技瞬息万变,然万变不离其宗,掌握核心理论,就不必随着碎片化的知识或撇步捕风兜转。赖国芳教授融合多年企业及授课经验,由浅入深,带领创业者走入数码营销的门槛。你将通过功课及工作坊活学活用,量身定制风格独特的营销策略,奠定与时俱进的学习基础。 学习效果 让有志于进入数码营销领域或有意创业的人士了解数码时代的营销理论。课程涵盖以下单元: 1. 数码媒体及营销概论 - 当代数码媒体和营销趋势 - 行销、市场及客户发展理论 【讨论及作业】学员为自己选定的企业定制核心讯息、营销及客户发展计划。 2. 搜索引擎 - SEO: 搜索引擎优化理论 - SEM: 搜索引擎营销理论 【工作坊】从企业核心讯息延伸的谷歌 SEO 及 SEM 基本设置。 3. 社交媒体 - 社交媒体经营原则 - Facebook Marketing: 脸书营销平台 【工作坊】从企业核心讯息延伸的脸书内容日程 (Editorial Calendar) 及行销方案。 4. 内容营销 - 内容营销 (Content Marketing) 理论 - 故事解构及原理 (Storytelling) 【工作坊】从企业核心讯息及故事模块,发展出独特的企业系列故事。须事先观赏指定电影。 5. 数码营销进阶理论 - 联盟(Affiliate)及网红(Influencer)营销 - 再营销原理及操作方式(Re-targeting) 【工作坊】利用谷歌和脸书平台重新瞄准回流客户。 6. 数码营销案例 - 网络诈骗行为(Fraud),数码分析(Analytics & Attribution) - 从成功及失败案例学习,活用并总结理论 【工作坊】温习指定案例,在课堂上提问及讨论。 授课方式 课程将在3至6周内分6次进行,每次4小时。学员须准备并呈交功课,在课堂上讨论。 活学活用 学员为自己选定的企业定制核心讯息、营销及客户发展计划,在六周内通过讨论及指导,持续演化及优化。本课程特别适合有志于创业的人士,学习如何在新时代里使用数码营销。 讲师履历 赖国芳于60年代在北马出世,94年获美国威斯康辛大学电机系博士,99年于新加坡创立跨国数码营销公司 BuzzCity。现任新加坡国立大学电脑系特聘教授,讲授数码营销课程,并指导高科技起步公司。2016年创立文创交流平台《人间烟火》。兴趣多元。平日用英语与世界周旋,在寂静处用中文与灵魂对话。 赖国芳的背景融合科技研究、企业运营及文艺创作。他以跨业界的独特视角,加上丰富的实战和授课经验,设计了这一系列的《数码营销学堂》。   下载宣传册

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Business Intelligence Analytics (SkillsFuture Series)

August 25 - August 27

This course will introduce the participants to the essentials of business intelligence. It is primarily targeted towards consumers of business intelligence (BI), such as business managers, business executives, financial analysts and market researchers, who are interested in learning about BI concepts, process, tools and technologies and how to leverage them in their organisations. The participants will learn how to use tools for multidimensional reporting; pivoting tables; slicing and dicing of data; drill-downs and drill-ups; and other business analytic operations. They…

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September 2020

Machine Learning

September 21 - September 25

21, 22, 23, 24 and 25 September 2020   It provides a general introduction to using various IT-driven tools, software and techniques for decision making support. The module will start off by describing the decision-making process in businesses today, including the hierarchy of decision making responsibilities. Machine Learning is not an urban myths, it is also not a scary animal that only data scientist favours. By Learning the basics of decision making process in the light of machine learning, the…

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IT Contract and Vendor Management

September 30 - October 2

In an era of increased outsourcing and continued deployment of information and communication technologies firms are realizing the importance, volume, and complexity of contractual agreements involving these information technologies (IT). However, they tend to view IT contracts as being similar to the traditional contracts for materials, supplies, construction, defense services etc. Consequently IT contract management even today continues to focus on compliance and to reduce costs. More importantly they fail to understand the unique differences between IT contracts and the…

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October 2020

Digital Media Marketing (SkillsFuture Series)

October 5
|Recurring Event (See all)

An event every week that begins at 12:00 am on Monday, repeating until October 12, 2020

Course Objective: This course is an executive primer on digital marketing. It prepares participants with a foundational understanding of marketing in the digital age. Students will learn how marketing concepts, market analysis and consumers’ behaviour are impacted by shifting technology and media landscape. The course will cover fundamental concepts in branding, search engine, social media, storytelling, display, re-targeting and related areas. Case studies and hands on experience will be provided. At the end of the course, students will be better equipped…

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Digital Marketing for Entrepreneur

October 5 @ 9:00 am - October 7 @ 5:00 pm

This course is an executive primer on digital marketing for entrepreneurs. It prepares students with a foundational understanding of marketing in the digital age. Students will learn how marketing concepts, market analysis and consumers’ behaviour are impacted by shifting technology and media landscape. The course will cover fundamental concepts in branding, search engine, social media, storytelling, display, re-targeting and related areas. Case studies and hands on experience will be provided. At the end of the course, students will be better…

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Digital Media Marketing (SkillsFuture Series)

October 12

Course Objective: This course is an executive primer on digital marketing. It prepares participants with a foundational understanding of marketing in the digital age. Students will learn how marketing concepts, market analysis and consumers’ behaviour are impacted by shifting technology and media landscape. The course will cover fundamental concepts in branding, search engine, social media, storytelling, display, re-targeting and related areas. Case studies and hands on experience will be provided. At the end of the course, students will be better equipped…

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Enhanced Customer Acquisition and Retention: An Information-Centric Approach (SkillsFuture Series)

October 20 - October 21

Businesses turn to Customer Relationship Management (CRM) to derive information to enable them to be more effective in acquiring, growing and retaining their profitable customers. But why do more than 70 per cent of these CRM initiatives fail to meet expectations? In this workshop, participants will delve into the critical factors governing CRM success, as well as recent case studies of various CRM successes and failures. This 2-days workshop will enable participants to explore CRM and data mining of information…

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November 2020

Advanced Digital Forensics

November 2 - November 4

Digital Forensics is a branch of forensics science, encompassing scientific methods, procedures and tools to perform evidence acquisition, analysis and correlation, to support crime investigations. As science and technology advances, it brings about task enabling tools for legitimate users as well as criminals. Therefore, the need for Advanced Digital Forensics to handle in-depth forensics investigation and to counter antiforensics effort has become increasingly important. Throughout this course, the participants will be introduced to digital forensics and advanced digital forensics technologies.…

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Risk and Compliance Management (MDM)

November 2

Focusing on the protection of the business would result in a risk programme that, in theory, will meet regulatory compliance.  However, the protection of the business goes beyond the mandate of meeting regulatory compliance.  Compliance is expensive. It is hardly surprising that companies are looking for ways to reduce the cost of compliance or, better yet, leverage on compliance requirements develop competitive advantage.  In many cases taking a risk management approach lowers cost by reducing redundant controls and disparate processes,…

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IT Performance Management (MDM)

November 2

Relevance of IT Performance Management The need for improving IT Performance Management is currently more important than ever before. It has come to the fore as I T has moved to centre-stage in many if not most organisations, consuming significant resources and impacting business in dramatic ways. Senior IT and business executives need to be able to manage IT Performance to harness its potential to uplift and fulfil business strategies as never before, and hence IT Performance Management becomes key…

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NICF – Business Intelligence Analytics (SkillsFuture Series)

November 2 - November 4

This course will introduce the participants to the essentials of business intelligence. It is primarily targeted towards consumers of business intelligence (BI), such as business managers, business executives, financial analysts and market researchers, who are interested in learning about BI concepts, process, tools and technologies and how to leverage them in their organisations. The participants will learn how to use tools for multidimensional reporting; pivoting tables; slicing and dicing of data; drill-downs and drill-ups; and other business analytic operations. They…

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Finance for IT Managers (MDM)

November 2 - November 4

Learning objectives This course covers the financial fundamentals that are needed for IT managers to understand in order to more effective in the planning, budgeting and management of the IT environment. In order to leverage on the competitive advantage of information technology in business, there are more business projects that demand effective IT solutions to be incorporated into their implementation strategies. As such, IT managers are expected to have a good understanding of the corporate strategies, and to apply financial…

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Strategic Partnership for Success (MDM)

November 2 - November 4

This course aims to develop and maintain effective relationships with suppliers to the organisation to ensure efficient supply chain processes. It will provide the knowledge required for competent workplace performance in situations where partnership has been established. Throughout the course, the participants will learn how to plan in acquiring goods and services through strategic partnership, evaluating potential partners, administrating partnership contracts, review partners delivery performance, resolving disagreements with partners, manage ongoing relationship with partner. It is based on experience sharing…

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Introduction to Smart Security

November 2

Today’s world is highly dependent on technology.  Businesses have become more efficient and productive using automated machineries, robots, ERP Systems, CRM Systems, Analytics and all the multi-million IT investments that promise improved KPIs and business results.  The Internet has also allowed the sharing and flooding of information across the globe where everyone can now connect and easily communicate with anyone in the world through social media, IMs and mobile devices with relatively minimal costs.  Information is literally at the touch…

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IT Governance for Senior Managers (MDM) : Getting The Most Out of Your IT Investment Through IT Governance

November 2 - November 4

Relevance of IT Governance The need for improving the management and governance of IT is currently more important than ever before. It has come to the fore as IT has moved to centre-stage in many if not most organisations, consuming significant resources and impacting business in dramatic ways. Senior IT and business executives need to be able to manage and govern IT to ensure alignment with business and to fulfil business strategies. Hence the management and governance of IT becomes…

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Managing Innovations with Security

November 2 - November 4

This course uniquely covers key concerns from cyber security for IT leaders when managing their new IT developments, operational risks and innovation challenges, striving to balance the need to move technology forward quickly but still requiring a strong dose of caution and the wisdom to avoid disastrous failures or expensive mistakes. It is a primer for difficult risk taking and agile execution, enriched with practical guidance and advice, encompassing a comprehensive set of both technical and non-technical issues. The content…

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Digital Transformation and Leadership for Business

November 2

Are your business managers and leaders ready to understand the impact and future of today’s digital technologies, especially the enormous technological and societal changes that is happening? This seminar provides a preview look at the evolution of society and how technologies are changing and disintermediating traditional businesses and are also impacting how we can possibly respond. This seminar provides a look at possibilities and some of the practices happening today. Understanding and getting on board with these major trends that…

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Applied Cyber Security

November 2

To better improve the state of the cyber landscape, it is necessary to understand the root cause of the security issues and how to eradicate them. This course introduces participants who are armed with a technical background in computer science or computer engineering, to gain an in-depth understanding of cyber security. It helps participants who are keen to subsequently embark on a career in cyber security to lay a solid fundamental foundation in this field. This course enables participants to…

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Introduction to COBIT5

November 2

This one-day “Introduction to COBIT 5” course provides an introduction to the COBIT 5 governance framework from ISACA. This course will provide participants with an excellent insight into the framework and explain the differences between COBIT 4.1 and COBIT 5. This course is recommended for those preparing for additional COBIT 5 training.   About COBIT 5 COBIT 5 is ISACA’s latest business framework for the governance and management of enterprise IT.  This evolutionary version incorporates the latest thinking in enterprise governance…

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Creating Sustainable Social Media Strategies

November 2

“Marketing is no longer about the stuff you make, but the stories you tell.” - Seth Godin Have you ever wished for a silver bullet to ensure success on social media? Here’s the breaking news, there isn’t one. BUT, while there isn’t a single path to success on social media, there are a variety of key things that every company must do to optimise their usage of social media. This training will provide you with the key principles to achieve social…

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ITIL For Agile or Cloud Organisations

November 2

This one day fast-track course enables participants to gain a quick appreciation of the fundamental concepts of IT Service Management based on the internationally recognised ITIL® (IT Infrastructure Library). The participants will appreciate the evolution of ITIL® and understand the full lifecycle of IT Service Management from Service Strategy to Design, Transition, Operation through to Continual Service Improvement. The inter-relationships of processes to services will be explained. Service Management implementation strategies and approaches for Agile and Cloud-based IT Organisations will…

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Creative and Effective Data Visualisation

November 2

Data visualisation involves the creation and study of the visual representation of data in a pictorial or graphical format. It enables people to understand the significance of data by placing it in a visual context and help decision makers understand difficult concepts or identify new patterns. Patterns, trends and correlations that might go undetected in text-based data can be exposed and recognized easier with data visualisation software. Organizations generate and collect data in large volume every second of the day. Everyone, from executives and departmental…

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Cyber Security Risk Management

November 2

The cyber threat landscape is ever evolving and cyber security needs to be considered as a continuous effort to enable better protection, detection and mitigation of attacks. This course introduces participants (with no technical background) to the concepts and terminologies in cyber security. It also brings the participants up-to-date on the latest cyber threat landscape, and enables them to better understand and appreciate cyber security. The course also covers the recent attacks and threats, as well as explanation on each…

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Business Driven Enterprise Architecture (MDM)

November 2

Relevance of Business Architecture Business architecture is the blueprint that aims to fulfil the business strategy. It is an operating model designed to operate in unison amongst its various components, these components are Goals, Facades, Processes, Entities and Communication. By modelling these components, the Business Architecture created and maintained enabled the business to intentionally direct the organisation towards the stated strategy. These models also allow in-depth analysis of interactions within the organization, with customers and third parties. Modelling of processes, business entities…

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Decoding Workplace Complexity with Systems Thinking & Modelling

November 2

“Whatever failures I have known, whatever errors I have committed, whatever follies I have witnessed in public and private life, have been the consequences of action without thought.” – Bernard Baruch The greatest challenge faced by any professional today and into the future lies in the increasing complexity in our day-to-day work. When we act hastily without a clear understanding about the complexity of our problems, we create unintended consequences that will often amplify our problems instead of solving them. Systems…

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Enterprise Architecture for Digital Transformation

November 2

Enterprise Architecture can play a central role in reducing the complexity associated with digital transformations. This course will cover the methodology , approach and tool in using Enterprise Architecture to support digital transformation with a business first approach. Case studies of its successful implementation will be shared. Programme Objective Upon completion of the course, participants should be able to: Apply the Enterprise Architectural framework based on TOGAF and methodology such as Singapore Government EA Framework MAGENTA to align IT and…

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IT Leadership Programme (ILP)

November 2

CEO/CFO perspective of IT As the global economy becomes progressively information and communication intensive, IT professionals need to be empowered with the knowledge, skills and abilities that technology offers. The changing of the workforce into one that is increasingly diverse and globalized poses new challenges and requires a new breed of leader who is able to capitalize on the strengths of past leaders while developing his/her analytical skill set. Moving a step up into IT leadership requires many of the…

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Lean IT: Making IT more effective

November 2

Lean IT is the extension of the widely embraced Lean process excellence principles and methods to the development and management of IT product and services. Interest in Lean IT has grown rapidly. More and more CIOs have realised there are significant benefits that Lean IT can bring to their organizations to reach the place of ‘better, faster, cheaper’. This course answers questions like, what exactly is Lean IT and how can CIOs leverage it. Simple yet powerful Lean tools and…

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Masterclass: Strengthening Cyber Security Measures

November 2

Cybersecurity threats are no longer confined to companies in information and communications technology sector. More Singapore companies across sectors are also adopting cloud storage and cloud data threats are getting more prevalent.  To empower more Singapore companies, especially SMEs, to handle cybersecurity threats more effectively. The Singapore Business Federation (SBF) is partnering Strategic Technology Management Institute (NUS) to raise companies’ cybersecurity capabilities quickly, to ensure they are resilient to ride on business opportunities quickly. The cyber threat landscape is ever…

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COBIT5 Foundation Course

November 2

COBIT 5 is the only business framework for the governance and management of enterprise IT. This volutionary version incorporates the latest thinking in enterprise governance and management techniques, and  rovides globally accepted principles, practices, analytical tools and models to help increase the trust in, and value from, information systems. COBIT 5 builds and expands on COBIT 4.1 by integrating other major frameworks, standards and resources, including ISACA’s Val IT and Risk IT, Information Technology Infrastructure Library (ITIL®) and related standards…

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Consulting Skills and Techniques

November 2

The changing market, fluctuating demand and intense competition are forcing organizations to deliver more with less. Each tries to be cheaper, faster, better in order to differentiate themselves. As a result corporate and support functions such as IT are coming under increasing pressure to demonstrate genuine value-added contribution to business performance besides their own. For individuals involved in the IT industry, the adoption of a consultative approach to service delivery with a focus on adding value to the business is…

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Customer Data Analytics

November 2

Customer data analytics are fast emerging as one of the cornerstone activities involving enterprise systems to evaluate and manage customer relationships and equity in business organizations. Customers are the most valuable asset of many companies. To capitalise on this asset, customer data analytics help to answer questions such as who are the most valuable customers, what products your customers will buy, where and when a customer purchase will occur, who will respond to your marketing offers or online advertisements, what…

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Effective IT Planning and Management (MDM)

November 2 - November 4

This course teaches participants who would like to improve the integration of IT into their enterprise business plan strategically. The course starts by providing a holistic view of the typical IT operation in an enterprise. It highlights those critical IT functions that have significant risk and impact on business performance but are frequently neglected.   Participants will learn how to identify the weaknesses in these critical IT functions and develop action plan to address the gaps and risks.   The objective is…

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Legal and Regulatory Consideration in Cloud Computing

November 2

Cloud computing is revolutionizing all aspects of IT, including hardware, operating systems and applications. The movement to cloud computing is the disruptive change that organizations will soon face as this service-oriented computing model begins to have an effect on the modern enterprises. IT and business managers must learn how to leverage both the business and technical benefits and identify risks and challenges in cloud computing. This course introduces the participants to the fundamentals of cloud computing and aims at providing…

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IT Governance Implementation using COBIT

November 2

Relevance of IT Governance The need for compliance, business and IT alignment, a better return on IT investments, stronger security, privacy and risk management, and more successful project execution are all driving business and IT executives to place a high priority on IT governance. IT involves huge costs and significant risks, but it also offers tremendous value to the business and is critical to an organization’s survival. Companies rely on IT for competitive advantage and are increasingly viewing IT governance…

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Legal and Regulatory Considerations in IT Environment (MDM)

November 2

This module is designed to give a detail knowledge and understanding of the principles, nature and development of legal environment of information technology. Among the topics to be addressed are intellectual property of computer software and database, legal challenges in protecting virtual property and multimedia entertainment contents, legal aspects of information security and data privacy, negotiation and design of information technology service contracts, and legal and regulation on cloud computing. The module serves for two purposes. On one hand, it…

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Risks and Governance in Software Projects

November 2

The successful delivery of large projects depends on many critical success factors. In this course, three of these factors are considered: stakeholder management, risk and issue management and project governance. Software projects are fundamentally creative human endeavours conceived to achieve certain organizational objectives. Thus, discerning the perceptions, expectations and motivations of two important human stakeholders in a software project - the users and the team - will enable the project manager to identify and manage the risks and issues that…

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NICF – Strategic Management Tools & Techniques

November 2

The focus of this course is on leveraging information technology for strategic enterprise management (SEM). It will introduce the participants to the concepts, principles and techniques underlying data warehousing, which provides an enabling technology for strategic SEM and decision support. Next, the participants will be exposed to popular strategic management tools-strategy map, balanced scorecard, management cockpit and dashboard-and learn how to apply those tools to make strategic decisions for the enterprise. They will learn how to develop a strategy map,…

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Strategic IT Sourcing (MDM)

November 2

Relevance of Strategic IT Sourcing The evolution of IT Sourcing as a key strategic tool continues to create advantages for businesses that deploy and manage it well, as IT’s impact in the enterprise becomes pervasive. Companies and governments around the world now recognise Strategic IT Sourcing as a global imperative – strategically placing business operations offshore or onshore, driving the achievement of key business objectives. These developments have given rise to an industry that is worth many billions of dollars…

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NICF – Structured Thinking and Communication for Information Technology Professionals

November 2

Why are good recommendations and ideas not getting through? Why do intended messages failed to be conveyed effectively? The reasons are varied, but it is often because these ideas are too complex and are not well structured enough for easy comprehension and follow-through. Improper framing of the problems and objectives is also a serious impediment in bringing about the desired buy-in. The techniques delivered in this course helps in structuring and presenting their deliverables to their clients in a clear,…

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NICF – Sustainable CRM Implementation

November 2

The biggest challenge that companies face when they embark on the CRM journey is sustainability, how to sustain the momentum of the change that is being introduced across the organisation. CRM ‘projects’ are not really projects – they start but never end. Instead, they go on forever and evolve with the organisation as it matures and as the relationship with customers evolves. This 2-day program aims to give technology and business professionals of all levels a fairly indepth appreciation of…

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Sustainable Integrated Engagements using Social Media Analytics

November 2

Concept Introduce methodologies, best practices and analytics to build a strong and sustainable foundation for citizen engagement and communications on the social media space. Provide a framework for designing and executing integrated engagements and a measurement framework to monitor and assess program performance. Learning objectives - Review and reinforce ‘old school’ communication practices and highlight the need to refine them to suit today’s environment of high speed and far reaching social media communication channels. - Introduce ‘new media’ channels, from…

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Testing Methodologies: Delivering Quality in Application Lifecycle

November 2

The 3-day course, “Testing Methodologies” has been developed to cover the following Competency Units of the National IT Competency Framework (jointly developed by the Singapore Workforce Development Agency and the Infocomm Development Authority of Singapore): Develop detailed test plan Manage the testing process Optimise test processes Design project QA governance and processes for software development Assess developed software Develop quality assurance process for business solution Who should attend? IT Managers, IT Application Project Manager, Software Development Engineers, Business/System Analysts, Software…

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Overcoming Digital Disruption for Business Leader

November 2

Are your business and employees ready to prosper using today’s web technologies, especially digital marketing and social networking? This training provides an exciting look at how these tools can be used for enhancing your marketing, business building, community organizing, service support, communications and more. Google, youtube, facebook, Twitter and whatsapp and other social media is changing the way people communicate and learn about things in the current century. Understanding and getting on board with this trend is essential for your…

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Social CRM: Customer Acquisition, Retention and Development (CARD)

November 2

Loyalty is the one factor that will make a customer to buy a product or service even when the competition is fierce.  Loyalty is built on trust which results from a positive experience that a customer has with the firm.  With 68% of people using social media, loyalty is more important to a brand's success than ever before. With the rapid growth in the reach and use of social media by customers, firms are compelled to ensure a consistent and…

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Strategies in IT Service Management Implementation

November 2

This two-day course enables participants to gain a quick appreciation of the fundamental concepts of IT Service Management based on the internationally recognised ITIL® (IT Infrastructure Library), and to learn how an organisation can effectively implement ITSM to improve IT to Business alignment and Service Quality. The participants will appreciate the evolution of ITIL® and understand the full lifecycle of IT Service Management from Service Strategy to Design, Transition, Operation through to Continual Service Improvement. The inter-relationships of processes to…

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Fundamentals of Business Analytics

November 2

Concept          Business Analytics is not just about technical capability, but the start of some potentially significant organisational transformation – specifically on the way organisations handle and consume data and make decisions. Business Analytics initiatives can only be deemed successful when it becomes an integral part of the business work stream or the practise area that it was designed to support. Failure to obtain strong business sponsorship and the failure to operationalize are the main reasons why many business analytics initiatives…

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Big Data for Management and Professionals

November 2 - November 4

The digitisation of data, the availability of sensors, and the affordability of data storage have given rise to the rapid production of humongous pool of data. The lack of knowledge and talents on how to tap the use of these data for innovative and productive solutions to solve business problems have prevented organizations from taking advantage of data-driven opportunities and accelerate data-analysis transformation. Organizations must prepare themselves to be “data-driven” business in this Big Data era. This course empowers you…

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December 2020

Machine Learning

December 7 - December 11

7, 8, 9, 10 and 11 December 2020   It provides a general introduction to using various IT-driven tools, software and techniques for decision making support. The module will start off by describing the decision-making process in businesses today, including the hierarchy of decision making responsibilities. Machine Learning is not an urban myths, it is also not a scary animal that only data scientist favours. By Learning the basics of decision making process in the light of machine learning, the…

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